CUSTOMER FOCUSED

Benefits you will receive by allowing one of our Account Executives visit you and leverage our 25+ years of industry knowledge and best practices!

● We do what we say we are going to do.

● We work with you the way that you want.

● We provide exceptionally fast responses.

● We keep you up-to-date on new products as they become available.

● We assist you with any challenges that you have.

● We provide “lightning speed” turnaround time on orders.

● We provide industry high order fill rates of 98%.

● We are committed to providing excellent service.

Our Mission

We are committed to excellence and customer satisfaction in everything that we do each and every time.

Our Vision

To be a frontrunner in the markets that we specialize in by supplying quality products that are competitively priced through a thorough product development process utilizing our expert knowledge in global sourcing.

Our Value Proposition

Our “easy to do business with” attitude, combined with our competitively priced, quality products in addition to our expert sourcing of custom products and solutions supported by a culture of people who “do what we say we are going to do”, has earned us the privilege of being the business partner of choice to our customers.

Flan’s quality policy commits to our contractual obligations by doing the right thing:

● The First Time, On Time, Every Time, and to the Customer’s Satisfaction.

● ISO 9001 certified; we are committed to providing quality products and services to our customer.